Often, restoration is a business of getting the job done as quickly as possible, which can lead to property owners feeling unsatisfied with service. At Charter Construction, we prioritize both efficiency and precision with our work to ensure that our clients are well taken care of no matter the project. Before taking a look at qualities to look for when choosing a restoration partner, here are a few red flags to be aware of during your search:

1. Misleading Permit Requirements: Permits are always mandatory for significant construction projects. If your contractor claims they do not need a permit, this is a red flag that they are not following proper protocols. This could leave you responsible for safety issues rather than the contractor.
2. Lack of Detailed Contracts: Ensure all contracts are detailed, and any "extras" are documented before signing. A comprehensive contract helps avoid misunderstandings and ensures you know exactly what to expect.
3. Unsolicited Appraisal Visits: Be wary of contractors showing up unexpectedly at your home to address visible repair needs. These unsolicited visits often indicate the contractor is not reputable and is attempting to solicit business inappropriately.
4. Excuses for Unexpected Issues: Be cautious of sudden additional issues that arise during a project. If your contractor frequently brings up previously unforeseen problems, they may be trying to scam you into agreeing to unnecessary repairs.
5. Requesting Payment Upfront: Be wary of contractors requesting payment before work begins. Reputable contractors typically work on a payment schedule based on how far into a project they are. Upfront payments could result in the contractor disappearing with the money before any work is completed.

 Charter Construction is a brand focused on core values of compassion, advocacy, reliability and excellence. These values guide our actions and decisions, shaping our approach to customer service and restoration work. As a trusted restoration partner in our community, we understand the impact that property damage can have on homeowners and property managers alike. That’s why we prioritize customer satisfaction, striving to exceed expectations with every project we take on.

We recognize the emotional toll that property damage can take, so we approach every restoration project with empathy and understanding. Whether it is a flooded basement, a fire-damaged home or a storm-ravaged property, we strive to be a source of comfort and support for our clients, offering a compassionate helping hand throughout the whole restoration process.

Charter does more than just disaster restoration for our clients. We also offer services for general repairs to keep your property in top shape no matter the situation. Whether a large-scale project or simple property upkeep, our expert team is a partner you can rely on for high-quality results.

Along with being a compassionate partner in times of disaster as well as in times of general repair, we believe in advocating for our clients’ needs. We ensure that their voices are heard and concerns are addressed. The last thing a property owner needs after a disaster is to feel as though their restoration partner is not on their side. We work hard to build a positive relationship with our clients, creating an environment of trust as we work to restore their property.

Trust is a key pillar of our work. Our clients know they can trust our expert restoration teams because our service is reliable. We pride ourselves on our prompt response times, 24/7 availability and commitment to meeting deadlines and exceeding expectations. Our clients can rely on us to be there when they need us most, providing peace of mind and reassurance during their time of need.

Our clients can not only trust us to get the job done but to hold ourselves to a high standard of excellence. We believe in delivering nothing short of the highest quality workmanship and service in every restoration project we undertake. From our skilled technicians and state-of-the-art equipment to our quality control processes and attention to detail, we go above and beyond to ensure that our clients receive the best possible results.

We’ve made it a mission to build positive and lasting relationships with our clients, and they know they can trust us to get the job done. Recently, we had the privilege of working with CORE Portland to repair the roof of their apartment building called Collective on 4th. CORE Portland reached out to us directly because of the excellent working relationship we had established. They knew they would be in good hands with our team of professionals.

At Charter Construction, customer satisfaction isn’t just a goal. It is our guiding principle. We believe that by prioritizing compassion, advocacy, reliability and excellence in everything we do, we can make a positive difference in the lives of both our clients and our communities at large. Whether it is restoring a home after a disaster or assisting in upkeep throughout the year with routine repairs, we are committed to providing exceptional services and exceeding the expectations of our clients every step of the way. Choosing Charter Construction as your restoration partner means having peace of mind that your restoration project is in good hands.

 Check out all the services we offer and be prepared for any situation:

• Remediation
• Disaster Solutions and Reconstruction
• Commercial
• Custom Homes
• Specialty Projects
• Senior Living

For more on how we prioritize our clients, hear from them directly! Check out our page of testimonials for first-hand thoughts from those who’ve used our services.

When disaster strikes, don’t wait. Call Charter Construction and know your property will be in great hands.